This privacy notice applies to visitors to our website (rubyscarvaleting.com), our
online booking app (…), and anyone who calls us, e-mails us or contacts us through
any other means.
1. Privacy notice
1. We are committed to protecting your personal data and your privacy. This
privacy notice sets out the basis on which any personal data we collect from
you, or that you provide to us, or that we acquire through a third party, will be
processed by us. Please read the following carefully to understand our
practices regarding your personal data and how we will treat it.
2. Before we process your personal data, we are obliged to inform you of who
we are, why we need to process your personal data, what we will do with your
personal data and to whom we will pass your personal data.
3. It is important that the personal data we hold about you is accurate and
current. Please keep us informed if your personal data changes during your
relationship with us.
2. Cookie Usage and Data Sharing Consent
1. Cookies are small text files saved in your browser that hold information about your visit and how you use the website. 1st party cookies are set by this website and are usually needed for it to work. 3rd party cookies are set by outside services, usually to measure website traffic.
2. This website uses a small number of essential 1st party cookies to make the site work and to remember your cookie choice. Where you give consent, we also use Google Analytics cookies to understand how visitors use the site so that we can improve it.
3. When you first visit, a cookie banner asks for your consent before any non-essential cookies or tracking software are used. Google Analytics only loads if you click 'Accept All', or allow analytics under 'Customize'. If you click 'Deny', no analytics cookies are set. Some 3rd party services, such as Google, may process data such as your IP address outside the UK.
4. You can change or withdraw your choice at any time using the cookie icon in the bottom corner of the website, or by clearing the cookies in your browser.
5. Essential Site Functionality – Cookies that are needed for the site to work, such as remembering your cookie choice, can be used without consent under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).
6. Google Services – Google Analytics is loaded through Google Site Kit using Google Consent Mode, so no analytics data is collected until you have given consent.

5. People who use our products and services (our customers)
1. What information do we collect and process?
o Telephone

When you call us, we will collect your name and telephone number, and where
relevant, we may collect other details including other contact details.

o Email

When you email us, we will collect your name, e-mail address and the contents of
your message and any attachments.
o Website contact forms

When you fill out any of our contact forms, we may collect:

o Your name
o Your email address
o Your address (if your query is such that we need to know where
you are located)
o Your phone number (if we need to contact you to discuss your
query in more detail)
o Your car registration, make and model

Post

If you send us a letter or other correspondence by post, we may collect any personal
data contained in such correspondence.

o Application

When you download and use our Application, or use our web booking app we may
collect:

o Your name
o Your email address
o Your location
o Your address
o Your phone number
o Your car registration, make and model

You must provide your consent for us to process your personal data regarding
certain features of our services. You may adjust your privacy settings at any time on
the Application, but please note that certain features of our service may not be
available to you as a result, for example if you do not allow us to collect your location
data we will not be able to supply services that require us to process such data.

2. How do we use your information?
o We may use any information obtained by telephone, e-mail, Website
/Application, contact forms, business cards or other media to handle
customer and other enquiries, including addressing any complaints.
This may include contacting you to discuss any such enquiries or
complaints.
o We may use any information obtained by telephone, e-mail,
Website/Application or other media to provide our products and
services to you.
o We may monitor e-mails and other electronic messages.

3. What happens if you don’t give us your personal data? Where we need to
collect personal data by law, or under the terms of a contract we have with
you and you fail to provide that data when requested, we may not be able to
perform the contract we have or are trying to enter into with you (for example,
to provide you with an mobile valet we would need to know your address, car
details and contact date). In this case, we may have to cancel a product or
service you have with us but we will notify you if this is the case at the time.

4. What is the legal basis for processing your personal data?
o When we process your personal data in connection with telephone
calls, e-mails, Website/Application or other media, we do so on the
basis of our legitimate interests being those business interests in
responding to customer and other queries and in creating and retaining
records of such communications for training purposes and so that we
have a record of the content of any communications with you.
o Where you are an existing or prospective customer, we process your
personal data arising from telephone calls, e-mails,
Website/Application or media on the basis of meeting the terms of a
contract with you (or steps necessary to enter into such a contract in
the case of prospective customers) where such communications are
relevant to such a contract. In essence, this means we need to process
your personal data to provide you with access to our services and
software.
6. Personal data of children
Due to the nature of our business we do not anticipate collecting of data from
children.
7. How long do we retain your data?
We will only retain your personal data for as long as necessary to fulfil the purposes
we collected it for, including for the purposes of satisfying any legal, accounting, or
reporting requirements. To determine the appropriate retention period for personal
data, we consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal data, the
purposes for which we process your personal data and whether we can achieve
those purposes through other means, and the applicable legal requirements.
8. Direct Marketing
If you are an individual consumer, we will only provide you with direct marketing
communications where you have consented to receive such communications or you
have contacted us directly to request specific information about our products and
services. You can subscribe to such marketing communications, and you can adjust
your marketing preferences at any time by contacting us
at ruby.carvaleting@gmail.com. If you represent another business, we may provide
you with direct marketing communications where we feel that this may be relevant to
your business (provided that you have not opted out of such communications). When
we use your personal data for such purposes, we do so on the basis that it is in our
business interests to pursue direct marketing, provided that it constitutes fair
processing of your personal data to do so. You can also opt-out or unsubscribe from
all or some of these marketing communications at any time by contacting us

at ruby.carvaleting@gmail.com. Where you opt out of receiving these marketing
communications, this opt-out will not apply to personal data provided to us for any
other purpose (for example your personal data which we require to carry out a
contract with you).
9. Additional Information
1. Compliance with legal obligations, etc. We may process (including disclose)
your personal data in order to comply with any legal obligations binding on us;
to protect the rights, property, or safety of our staff, our customers, or others;
and to establish, exercise or defend our legal rights. When we process your
personal data for the above purposes, we do so on the basis that such
processing is necessary for compliance with a legal obligation to which we are
subject or necessary in order to protect the vital interests of a natural person,
respectively or necessary in order to pursue our business interests in
exercising our legal rights.
2. Corporate governance. We may share your personal data with any member of
our group, which means our subsidiaries, our ultimate holding company and
its subsidiaries. We may disclose your personal data to third parties:
o in the event that we sell or buy any business or assets, in which case
we may if relevant disclose your personal data to the prospective seller
or buyer of such business or assets; or
o if we or substantially all of our assets are acquired by a third party, in
which case personal data held by us about our customers will be one
of the transferred assets.

When we process your personal data for the above purposes, we do so on the basis
that we have an interest in pursuing business aims and objectives.
10. Data Security
1. We have put in place appropriate security measures to prevent your personal
data from being accidentally lost, used or accessed in an unauthorised way,
altered or disclosed. In addition, we limit access to your personal data to only
named employees, agents, contractors and other third parties who have a
business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality.
2. We have put in place procedures to deal with any suspected personal data
breach and will notify you and any applicable regulator of a breach where we
are legally required to do so.
12. Your rights
1. Your personal data is protected by legal rights, which include your rights:

o Request access to your personal data

This enables you to receive a copy of the personal data we hold about you.
o Request correction of the personal data that we hold about you
This enables you to have any incomplete or inaccurate data we hold about you
corrected, though we may need to verify the accuracy of the new data you provide to
us.

o Request erasure of your personal data.

This enables you to ask us to delete or remove personal data where there is no good
reason for us continuing to process it. You also have the right to ask us to delete or
remove your personal data where you have successfully exercised your right to
object to processing (see below), where we may have processed your information
unlawfully or where we are required to erase your personal data to comply with local
law. Note, however, that we may not always be able to comply with your request of
erasure for specific legal reasons which will be notified to you, if applicable, at the
time of your request.

o Object to processing of your personal data

Where we are relying on a business interest (or those of a third party) and there is
something about your particular situation which makes you want to object to
processing on this ground as you feel it impacts on your fundamental rights and
freedoms. You also have the right to object where we are processing your personal
data for direct marketing purposes.

o Withdraw consent at any time where we are relying on consent to
process your personal data

However, this will not affect the lawfulness of any processing carried out before you
withdraw your consent. If you withdraw your consent, we may not be able to provide
certain products or services to you. We will advise you if this is the case at the time
you withdraw your consent.
2. If you want to exercise any of these rights, please contact us using the details
in section 2.
3. You will not have to pay a fee to access your personal data (or to exercise any
of the other rights). However, we may charge a reasonable fee if your request
is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to
comply with your request in these circumstances.